We only offer good quality products and we make every effort to meet your high standards for quality products, accurate descriptions, reliable delivery and customer service. However, if you should experience a problem, or have a question or concern regarding your purchase, please contact us as soon as possible.
- In order to avoid unnecessary shipping costs, wewill endeavourin the first instance to try and resolve any problems over the phone or via email. Failing that, we will issue you with a returns authorisation number which must be included with its return. After the return of goods to us we will inspect and repair any faulty item(s) and if necessary we will replace the said faulty item(s) with the same or equivalent or better.
- Any shortages or damage or defect must be reported within 2 days of receipt. Exchange of defective parts only within 7 days upon receipt of goods. Seller is not responsible for any damage caused by improper misuse or assembly of item. This warranty shall not include any defects or damages to goods resulting from mis-use, failure to follow the manufacturer’s recommendations concerning use and maintenance, or damage that is not the result of normal use. This warranty does not include normal wear, labour or parts, including, without limitation where appropriate, batteries, light bulbs, fuses and filters.
- Should you be dissatisfied for any reason with your product then please contact us to obtain a returns authorisation number and return it to us for refund.
- Valid refunds will be made within 48 hours of the warehouse booking in the returned goods
Telephone 020 8201 0588 quoting order/shipping document number.
email - firstname.lastname@example.org
Please send returns in their original retail packaging and all accessories (if applicable) to:
e sell it returns
1 Bell Close
Please enclose a note with the returns authorisation number, a brief description/reason for the return, the original date of purchase and just leave the rest to us.